Process is simply the answer to the question âWhat actions do we take to achieve our goals?â Even if that answer isnât written down anywhere, it still exists.
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Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
My status meeting had a purposeâkeep everyone informed about the teamâs weekly progress. It still ended up lousy because I didnât ask myself, What does a great outcome look like?
Converting a decision into action requires answering several distinct questions: Who has to know of this decision? What action has to be taken? Who is to take it? And what does the action have to be so that the people who have to do it can do it? The first and the last of these are too often overlookedâwith dire results.
ACTION: For each key process youâve identified, decide who within the organization will be accountable. These people are then accountable to the head of operations.
Converting a decision into action requires answering several distinct questions: Who has to know of this decision? What action has to be taken? Who is to take it? And what does the action have to be so that the people who have to do it can do it? The first and the last of these are too often overlookedâwith dire results.