The story’s power, then, is twofold: It provides simulation (knowledge about how to act) and inspiration (motivation to act). Note that both benefits, simulation and inspiration, are geared to generating action. In the last few chapters, we’ve seen that a credible idea makes people believe. An emotional idea makes people care. And in this chapter we’ll see that the right stories make people act.

The story of David and Goliath is the classic Challenge plot. A protagonist overcomes a formidable challenge and succeeds. David fells a giant with his homemade slingshot. There are variations of the Challenge plot that we all recognize: the underdog story, the rags-to-riches story, the triumph of sheer willpower over adversity…

Challenge plots are inspiring even when they’re much less dramatic and historical than these examples. The Rose Blumkin story doesn’t involve a famous character. Challenge plots are inspiring in a defined way. They inspire us by appealing to our perseverance and courage. They make us want to work harder, take on new challenges, overcome obstacles. Somehow, after you’ve heard about Rose Blumkin postponing her one-hundredth birthday party until an evening when her store was closed, it’s easier to clean out your garage. Challenge plots inspire us to act.

THE CONNECTION PLOT…

The lesson of the story is clear: Good neighbors show mercy and compassion, and not just to people in their own group.

This is what a Connection plot is all about. It’s a story about people who develop a relationship that bridges a gap—racial, class, ethnic, religious, demographic, or otherwise. The Connection plot doesn’t have to deal with life-and-death stakes, as does the Good Samaritan. The connection can be as trivial as a bottle of a Coke, as in the famous Mean Joe Greene commercial. A scrawny young white fan encounters a towering famous black athlete. A bottle of Coke links them. It ain’t the Good Samaritan, but it’s clearly a Connection plot.

Connection plots are also fabulous for romance stories—think of Romeo and Juliet (or the top-grossing movie of all time, Titanic). All Connection plots inspire us in social ways. They make us want to help others, be more tolerant of others, work with others, love others. The Connection plot is the most common kind of plot found in the Chicken Soup series.

Where Challenge plots involve overcoming challenges, Connection plots are about our relationships with other people. If you’re telling a story at the company Christmas party, it’s probably best to use the Connection plot. If you’re telling a story at the kickoff party for a new project, go with the Challenge plot.

The third major type of inspirational story is the Creativity plot. The prototype might be the story of the apple that falls on Newton’s head, inspiring his theory of gravity. The Creativity plot involves someone making a mental breakthrough, solving a long-standing puzzle, or attacking a problem in an innovative way. It’s the MacGyver plot.

Ingersoll-Rand is a giant company that makes nonsexy products such as industrial grinders, used in auto shops to sand down auto bodies. Historically, Ingersoll-Rand had been slow at bringing new products to market. One employee, frustrated by the average four-year product life cycle, said, “It was taking us longer to introduce a new product than it took our nation to fight World War II.”

Ingersoll-Rand decided to do something about the slow development cycle. The company created a project team whose goal was to produce a new grinder in a year—one quarter the usual time. Standard theories of organizational culture would have predicted a slim chance of success. The grinder team, however, did a lot of things right, including the use of stories to emphasize the group’s new attitude and culture. One story, for instance, involved a critical decision about whether to build the new grinder’s casing out of plastic or metal. Plastic would be more comfortable for the customer, but would it hold up as well as metal?

The traditional Ingersoll-Rand method of solving this problem would have been to conduct protracted, careful studies of the tensile and compression properties of both materials. But this was the Grinder Team. They were supposed to act quickly. A few members of the team cooked up a less formal testing procedure. While on an off-site customer visit, the team members tied a sample of each material to the back bumper of their rental car, then drove around the parking lot with the materials dragging behind. They kept this up until the police came and told them to knock it off. The verdict was that the new plastic composite held up just as well as the traditional metal. Decision made.

In the history of the Grinder Team, this story has become known as the Drag Test. The Drag Test is a Creativity plot that reinforced the team’s new culture. The Drag Test implied, “We still need to get the right data to make decisions. We just need to do it a lot quicker.”

The famous explorer Ernest Shackleton faced such enormous odds in his explorations (obviously a classic Challenge plot) that unity among his men was mission-critical. A mutiny could leave everyone dead. Shackleton came up with a creative solution for dealing with the whiny, complaining types. He assigned them to sleep in his own tent. When people separated into groups to work on chores, he grouped the complainers with him. Through his constant presence, he minimized their negative influence. Creativity plots make us want to do something different, to be creative, to experiment with new approaches.

When the Jared article hits our desk, we want to spot the crucial elements immediately. Guy faces huge obstacles and overcomes them—it’s a Challenge plot. Challenge plots inspire people to take on challenges and work harder. If that feeling is consistent with the goal you want to achieve, run with the story; don’t tack it on the bulletin board.

If you’re running the Grinder Team, and you’re trying to reinvent the company culture, then you need to be on the lookout for Creativity plots. When you hear that some of your men dragged metal around a parking lot, you’ve found something.

Know what you’re looking for. You don’t need to make stuff up, you don’t need to exaggerate or be as melodramatic as the Chicken Soup tales. (The Drag Test isn’t melodramatic.) You just need to recognize when life is giving you a gift.

Stories can almost single-handedly defeat the Curse of Knowledge. In fact, they naturally embody most of the SUCCESs framework. Stories are almost always Concrete. Most of them have Emotional and Unexpected elements. The hardest part of using stories effectively is making sure that they’re Simple—that they reflect your core message. It’s not enough to tell a great story; the story has to reflect your agenda. You don’t want a general lining up his troops before battle to tell a Connection plot story.

Stories have the amazing dual power to simulate and to inspire. And most of the time we don’t even have to use much creativity to harness these powers—we just need to be ready to spot the good ones that life generates every day.

The third thing I’m asking myself as people tell me their stories is: What’s the plot here? We tend to craft our life stories gradually, over a lifetime. Children don’t really have life stories. But around adolescence most people begin imposing a narrative on their lives. At first there’s a lot of experimentation. In one study, for example, McAdams asked a group of college students to list the ten key scenes in their life. When he asked the same students the same question three years later, only 22 percent of the scenes were repeated on the second list. The students were in the early process of understanding the plot of their lives, so they had come up with a different list of episodes that really mattered.