Ask a good manager about his team and he will speak in generalities, saying that they are
hardworking, responsible, fun, etc. Ask a great manager the same question and she will describe each of her team members with specific details about their personality, strengths, and achievements. Again, think about the âA-Teamâ action television analogy from the last chapter.
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Youâre great at what you do. An amazing accountant, for example. And your team wants a manager who deeply understands their work, who can help them and represent them to leadership. So you work hard to get promoted and you get the job. Congratulationsânow you lead an accounting team.
You can be the smartest, most well-liked, most hardworking manager in the world, but if your team has a long-standing reputation for mediocre outcomes, then unfortunately you canât objectively be considered a âgreatâ manager.
To help you get started, ask yourself the following:
- Assume you have a magic wand that makes everything your team does go perfectly. What do you hope will be different in two to three years compared to now?
- How would you want someone who works on an adjacent team to describe what your team does? What do you hope will be your teamâs reputation in a few years? How far off is that from where things are today?
- What unique superpower(s) does your team have? When youâre at your best, how are you creating value? What would it look like for your team to be twice as good? Five times as good?
- If you had to create a quick litmus test that anyone could use to assess whether your team was doing a poor job, a mediocre job, or a kick-ass job, what would that litmus test be?
UNDERSTANDING YOUR CURRENT TEAM
- What are the first three adjectives that come to mind when describing the personality of your team?
- What moments made you feel most proud to be a part of your team? Why?
- What does your team do better than the majority of other teams out there?
- If you picked five random members of your team and individually asked each person, âWhat does our team value?â what would you hear?
- How similar is your teamâs culture to the broader organizationâs culture?
- Imagine a journalist scrutinizing your team. What would she say your team does well or not well?
- When people complain about how things work, what are the top three things that they bring up?
UNDERSTANDING YOUR ASPIRATIONS
- Describe the top five adjectives youâd want an external observer to use to describe your teamâs culture. Why those?
- Now imagine those five adjectives sitting on a double-edged sword. What do you imagine are the pitfalls that come from ruthless adherence to those qualities? Are those acceptable to you?
- Make a list of the aspects of culture that you admire about other teams or organizations. Why do you admire them? What downsides does that team tolerate as a result?
- Make a list of the aspects of culture that you wouldnât want to emulate from other teams or companies. Why not?
UNDERSTANDING THE DIFFERENCE
- On a scale from one to nine, with nine being âweâre 100 percent thereâ and one being âthis is the opposite of our team,â how close is your current team from your aspirations?
- What shows up as both a strength of your team as well as a quality you value highly?
- Where are the biggest gaps between your current team culture and your aspirations?
- What are the obstacles that might get in the way of reaching your aspirations? How will you address them?
- Imagine how you want your team to work in a yearâs time. How would you describe to a report what you hope will be different then compared to now?
The team you construct will magnify your management methods and your message. Who you are and how well you recognize the strengths and weaknesses in your skills will directly affect how effective your team is. In fact, everything about your team is a reflection of you - for better or for worse.
As astonishing number of managers surround themselves with people of similar backgrounds. But Jeff Immelt explains that he looks for team members who can complement, rather than supplement, his strengths and weaknesses.