Our favorite book on the topic is Ron Lovett’s Outrageous Empowerment: The Incredible Story of Giving Employees Their Brains Back.

Regis McKenna, author of the classic Relationship Marketing: Successful Strategies for The Age of the Customer.

For an excellent overview, read Geoff Smart and Randy Street’s book Who: The A Method for Hiring; to learn the details of the process, read Bradford D. Smart’s book Topgrading: The Proven Hiring and Promoting Method That Turbocharges Company Performance.

Read the short management fable Leadership and the One Minute Manager: Increasing Effectiveness Through Situational Leadership, by Ken Blanchard, Patricia Zigarmi, and Drea

Zigarmi, to gain more insight into this powerful coaching framework.

Robert H. Bloom and Dave Conti’s book The Inside Advantage: The Strategy at Unlocks the Hidden Growth in Your Business, and Rick Kash and David Calhoun’s book How Companies Win: Profiting From Demand-Driven Business Models No Matter What Business You’re In.