You ask yourself: What is the underlying plot in my client’s story? What is the main emotion? Where is she trying to take me in understanding her? What is her preoccupation? The questions you ask yourself grow darker. How does she unconsciously interfere with the therapy? Is she leaving out important parts of the story? What is her bias? These questions make your listening suitably complex and sophisticated. A good listener is not just someone who hears everything but someone who hears what is not spoken or what has been suppressed or mangled. The therapist is a detective sometimes, knowing that the client, although wanting to be open and honest, won’t tell you the whole story. You don’t let this situation make you cynical. You can still love and admire your client. You simply know that human nature is complicated and the deep stories are slow to emerge. Resistance is not usually intentional but rather an expression of the neurosis.

This contrariness is one of the tools I use regularly. I not only consider an opposite position on stories and their interpretations, I usually present my contrary view. My clients are so used to me offering an alternative to their well-reasoned explanations that after they finish telling me what they think, they wait expectantly for me to contradict them. I do this somewhat in a spirit of fun and openness, even though the matter may be deadly serious. I’m not criticizing my clients; I’m playfully giving them my accustomed and often cherished alternative version.

I want to hear those voices, too, when I listen to a client narrate a life story or a recent troubling episode. I want to hear the voices of the inner critic and the influential parents, the voices of conscience and inspiration. I want to hear the mythic narrative that hums in the background of more immediate tales of woe.

From the first moment, I’m aware that therapy is a space separate from ordinary conversation. I listen more acutely than usual. I’m tuned in to levels of communication. I listen for the appearance and sound of the soul rather than the intended communication of my client. I hear overtones and reverberations. It’s not like listening at ordinary times in life. It’s not just focused listening, it’s listening for past voices and spirits and angels, to speak metaphorically.

Therapy is not all focused analysis. Once in a while I reach up to my bookshelf and read a quote or a poem that is relevant to what is being discussed. I may do this because I feel a constriction in our conversation. I feel we need a third voice to join us and allow us to look out further from our restricted space. It also models and teaches how good art and literature can be psychologically useful.