You ask yourself: What is the underlying plot in my client’s story? What is the main emotion? Where is she trying to take me in understanding her? What is her preoccupation? The questions you ask yourself grow darker. How does she unconsciously interfere with the therapy? Is she leaving out important parts of the story? What is her bias? These questions make your listening suitably complex and sophisticated. A good listener is not just someone who hears everything but someone who hears what is not spoken or what has been suppressed or mangled. The therapist is a detective sometimes, knowing that the client, although wanting to be open and honest, won’t tell you the whole story. You don’t let this situation make you cynical. You can still love and admire your client. You simply know that human nature is complicated and the deep stories are slow to emerge. Resistance is not usually intentional but rather an expression of the neurosis.

The therapist is seeing the situation differently, and that itself may be helpful. When therapist and client are not in the same narrative, there is space for change.

It may be important not to accept the stories and points of view presented in therapy but to be always on the alert for alternative explanations. Almost always, after a long and passionate tale of woe and desperation, full of explanations and the assignment of blame, I offer an alternative point of view.

A therapist might have to relax in ways that have more substance than the mindless escapes people often use. When I suggest good movies and books and the study of art history, I am putting together the pleasure of images and the weight of real study. Of course there is time for ultramindlessness, but in general a therapist who is always “on” needs pleasures that themselves are deep and character building.

From the first moment, I’m aware that therapy is a space separate from ordinary conversation. I listen more acutely than usual. I’m tuned in to levels of communication. I listen for the appearance and sound of the soul rather than the intended communication of my client. I hear overtones and reverberations. It’s not like listening at ordinary times in life. It’s not just focused listening, it’s listening for past voices and spirits and angels, to speak metaphorically.