You ask yourself: What is the underlying plot in my client’s story? What is the main emotion? Where is she trying to take me in understanding her? What is her preoccupation? The questions you ask yourself grow darker. How does she unconsciously interfere with the therapy? Is she leaving out important parts of the story? What is her bias? These questions make your listening suitably complex and sophisticated. A good listener is not just someone who hears everything but someone who hears what is not spoken or what has been suppressed or mangled. The therapist is a detective sometimes, knowing that the client, although wanting to be open and honest, won’t tell you the whole story. You don’t let this situation make you cynical. You can still love and admire your client. You simply know that human nature is complicated and the deep stories are slow to emerge. Resistance is not usually intentional but rather an expression of the neurosis.

A therapist never acts or speaks without art. You can never be completely natural, which is to say, unconscious. You are an artist of the psyche. You don’t set the tone, you let your client do that, because in that tone may be a way deeper into the problem and therefore out of it.

The root problem in society is an astounding degree of unconsciousness in dealings among people. Many act and speak from their deep needs, long- standing neurotic patterns and fears—with little or no awareness. You see this in shouting matches in which people hear nothing of what the other has to say. A community thrives on a spirit of cooperation and empathy, but often what you see is pure narcissism, self-interest, and gross immaturity.

When I have done couples therapy in the past, on occasion I asked one partner to sit in a chair off to the side while I worked with the dreams and life stories of the other. My idea was that the people did not really know each other. Maybe by listening to each other and exploring their psyches they might have more empathy and a deeper appreciation for what the other was dealing with. As couples share their lives, they may come to think that they really know the other well. But that kind of intimacy can be misleading. Familiarity is not knowledge, and, in fact, it may be a block to really knowing the partner as a separate person. Some distance is necessary, hence my practice of attending to one person at a time. I encourage the one partner to be a close observer, perhaps gaining some empathy for the other. By listening to the soul I mean hearing the story that can’t be told.

From the first moment, I’m aware that therapy is a space separate from ordinary conversation. I listen more acutely than usual. I’m tuned in to levels of communication. I listen for the appearance and sound of the soul rather than the intended communication of my client. I hear overtones and reverberations. It’s not like listening at ordinary times in life. It’s not just focused listening, it’s listening for past voices and spirits and angels, to speak metaphorically.