Another way to improve the world is to talk to your friends and family about important ideas, like better values or issues around war, pandemics, or AI. This doesnât mean that you should promote these ideas aggressively or in a way that might alienate those you love. But discussion between friends has been shown to be one of the most effective ways to increase political participation, and it is also probably a good way to get people motivated to work on some of the major problems of our time.
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When you value something deeply, donât shy away from talking about it. Instead, embrace telling people why itâs important to you. Assume that for the message to stick, it should be heard ten different times and said in ten different ways. The more you can enlist others to help spread your message, the more likely it is to have an impact.
The kind of dialogue we wanted to foster is called assertive inquiry. Built on the work of organizational learning theorist Chris Argyris at Harvard Business School, this approach blends the explicit expression of your own thinking (advocacy) with a sincere exploration of the thinking of others (inquiry). In other words, it means clearly articulating your own ideas and sharing the data and reasoning behind them, while genuinely inquiring into the thoughts and reasoning of your peers. To do this effectively, individuals need to embrace a particular stance about their role in a discussion. The stance we tried to instill at P&G was a reasonably straightforward but traditionally underused one: âI have a view worth hearing, but I may be missing something.â It sounds simple, but this stance has a dramatic effect on group behavior if everyone in the room holds it. Individuals try to explain their own thinkingâbecause they do have a view worth hearing.
This suggests that, as longtermists, when trying to improve societyâs values, we should focus on promoting more abstract or general moral principles or, when promoting particular moral actions, tie them into a more general worldview. This helps ensure that these moral changes stay relevant and robustly positive into the future.
2. Invite the right people.
We invite people to meetings for a lot of the wrong reasonsâobligation, guilt, representationâŚeven love. The questions to ask when shaping the invitation list are: âWho is directly impacted by this issue?â; âWho is doing compelling work on this issue?â; and âWho can move this work forward?â Inviting the right people means we arenât wasting time by renegotiating the goals nonstop throughout the meeting and/or managing the dissonance that occurs (righteously in my opinion) when a participant, who shouldnât be at the meeting, tries to make it worth their time by derailing the process of advancing the stated goals. Everyone should be able to be themselves and move their own agendas in the space if the invitation list is right.
Now, right people doesnât mean easy peopleâconflict and difference are often an important part of advancing the work, bringing the real issues into the room. Trust is built when the right people are in the right room, and can bring their opinions and work into a container that advances their individual and collective goals.
When you spend this much time encouraging your team to contribute, youâd better make sure your team knows that your doors are always open to ideas. Thereâs a better way to do everything, and I made it clear: if you had an idea for how we could improve, I wanted to hear it. The first time someone comes to you with an idea, listen closely, because how you handle it will dictate how they choose to contribute in the future. Dismiss them that first time, and youâll extinguish a flame thatâs difficult to rekindle.