At Gillette, I felt comfortable only about a year after I walked in that we knew exactly what we would need to do over the next five years.

“A leader must take action immediately to fix obvious problems. But developing an insightful strategic plan will take three to five months. There is too much information and too steep a learning curve to try to implement solid strategy in the first thirty to sixty days.” - Jim Kilts.

... Jim Kilts realized that the culture of Gillette needed to be changed even before he walked in the door. From his external competitive review, detailed financial analysis, board interviews, and meetings with company executives, he saw that the company was underperforming. “When I asked the HR chief to take me through an overview of how we were rating our people,” he says, “I was told that seventy-three percent were rated as ‘exceeds expectations.’ I asked him how we could be exceeding expectations when we hadn’t grown the business for the past five years on either the top or the bottom line.

The positive energy that came out of my early days made some people - and me - think that we had that cultural issue fixed. The unfortunate fact, though, was that there was deep-seated resistance to change - a feeling of ‘This guy will be gone in three years and I’ve had my job for twenty, so why should I change?’ With three hundred thousand employees, the problem is inevitably in the middle. It was relatively easy to get to the top management in line - if not, I could fire them - but I couldn’t do that far into the organization. I couldn’t personally determine, for example, who in the tax or logistics department was obstructing progress.

If your people don’t know what the direction is, they won’t know where to go. The result: Energy dissipates, momentum slows, morale plummets, and the company drifts. It’s not a pretty picture. Making sure everyone sees the same picture and then understands what that picture means, Parson says, requires “more contact with people, more opportunities to meet them, and more communication.

Even in the vast majority of cases when no malfeasance occurs, trying to do it all alone is still a serious trap. If you operate as a lone wolf who refuses to ask for help or involve others, you will cut yourself off from valuable input and feedback. Even if you are on the right track, you will invariably burn out, which will only further hurt the organization. Furthermore, you will only make your managers feel disenfranchised, alienated, and impotent. After all, as Jim Kilts of Gillette points out, “You can lead, but ultimately it is the people in the company who have to deliver.