Pressler recognized that it would be premature in the first hundred days to develop a comprehensive strategic plan - and even if he did, it might be wrong. But he knew that in an organization of 165,000 employees, he needed to find a way to set a direction and motivate the people.

During our research, we asked leaders which actions they rated are the most important for getting off to the right start. Topping the list were five items:

1. Absorb information.

2. Define the company’s challenges.

3. Establish credibility and win employees’ trust.

4. Access the senior management team.

5. Prepare yourself emotionally.

Two, take the time to listen before you do anything else. You will set the tone; it will be very difficult to reset it. If you start off by imposing your views on people, you’re not going to have what you most need when you most need it - namely, the commitment of the people you need to get the work done. Even if you’re right and you end up in exactly the same place as you thought you were going to end up, the experience of stopping and doing nothing but being a very good listener for as long as you can stand it is the most important thing to do. The whole act of talking to the top people is the first step towards gaining their commitment and understanding, which you must have if you don’t get it the first time. Until you get a consensus, that everyone agrees on - these are our priorities, and here’s who’s going to work on them, and here’s how our midcourse correction is going to be if we’re not right, and here are the things we can’t put off - take as long as you can stand to get that front end clear, committed, understood, communicated, massaged, and changed.” - Henry Schacht

The short-term agenda should:

• Link to your business assessment, so that people understand the rationale;

• Identify the core initiatives you intend to launch and explain why they are important;

• Address short-term issues while not detracting from the long-term directions for the organization;

• Be built as a joint effort with your team; and

• Incorporate an explicit plan to address cultural issues and barriers to change.

Streamlining the operating process yields immediate benefits. Similarly, the sale of a nonperforming division or hiring a crucial member of your team also sends a signal that progress is being made. Look for these quick wins and leverage them. “If you can find a few things that were serious flaws in the organization and fix them quickly, you can establish your credibility as a leader very fast,” says Lew Platt, former CEO of Hewlett-Packard.