Creating the conditions for a cultural transformation takes all the tools at your disposal. You canât, for example, command an internally focused culture to magically metamorphose into one that canonizes its customers. You have to nudge, suggest, cajole, and ultimately convince people that the new environment youâre proposing really is the best one for the business and, perhaps more important, for themselves. That takes time - and a good sense of timing.
Some leaders look back on their first hundred days and say, âIf I could do it again, I wouldnât hesitate so long to make those key people changes or that strategic move.â Others were glad they exercised restraint. In most cases the timing are dependent on the situation.