There is another, equally critical, factor for success in companies: teams that act as communities, integrating interests and putting aside differences to be individually and collectively obsessed with what’s good for the company.

Leadership is not about you, it’s about service to something bigger: the company, the team. Bill believed that good leaders grow over time, that leadership accrues to them from their teams.

A coach coaches in the moment,” Scott Cook says. “It’s more real and more authentic, but so many leaders shy away from that.

This touchy-feely stuff isn’t in the manual,” Bradley says. “It’s so easy to get wrapped up in the work of what we’re producing, and not how we’re doing it. But leading teams becomes a lot more joyful when you know and care about people. It’s freeing.

Which means that you should lead with warmth, but know that you might have to work just a bit harder to build your reputation for competency.