A 2012 study by Harvard neuroscientists found that people often took more pleasure from sharing information about themselves than from receiving money. The Belgian psychologist Bernard Rimé found that people feel especially compelled to talk about negative experiences. The more negative the experience was, the more they want to talk about it. Over the course of my career as a journalist I, too, have found that if you respectfully ask people about themselves, they will answer with a candor that takes your breath away. Studs Terkel was a journalist who collected oral histories over his long career in Chicago. He’d ask people big questions and then sit back and let their answers unfold. “Listen, listen, listen, listen, and if you do, people will talk,” he once observed. “They always talk. Why? Because no one has ever listened to them before in all their lives.

Perhaps they’ve not ever even listened to themselves.” Each person is a mystery. And when you are surrounded by mysteries, as the saying goes, it’s best to live life in the form of a question.

TWELVE: How Were You Shaped by Your Sufferings?

“People who are permanently damaged by trauma seek to assimilate what happened into their existing models. People who grow try to accommodate what happened in order to create new models. The person who assimilates says, I survived brain cancer and I’m going to keep on chugging. The person who accommodates says, No, this changes who I

am...I’m a cancer survivor. This changes how I want to spend my days. The act of

remaking our models involves reconsidering the fundamentals: In what ways is the world

safe and unsafe? Do things sometimes happen to me that I don’t deserve? Who am I? What is my place in the world? What’s my story? Where do I really want to go? What kind of God allows this to happen?

SIXTEEN: How Do Your Ancestors Show Up in Your Life?

“The challenge in seeing a person, therefore, is to adopt the kind of double vision I mentioned in the chapter on hard conversations. It means stepping back to appreciate the power of group culture and how it is formed over generations and then poured into a person. But it also means stepping close and perceiving each individual person in the midst of their lifelong project of crafting their own life and their own point of view, often in defiance of their group’s consciousness. The trick is to hold these two perspectives together at the same time.

Here is where Emmy Werner’s research, our own Harvard Study research, and many other pieces of research from across cultures and populations converge to show that a critical link between childhood experience and positive adult social connections is our ability to process

emotions.

It is from our relationships as children—especially our relationships with our family—that we first learn what to expect from others. This is when we begin to develop the emotional habits, so to speak, that will be with us for the rest of our lives. These habits often define the way we connect to others and our ability to engage others in mutually supportive ways.

A crucial point here is that our ability to process emotions is malleable. In fact, managing emotions is one of the things we actually get better at as we grow old. And there is strong evidence that we don’t have to wait until late in our lives for this to happen. With the right guidance and some practice, we can learn to be better at managing our feelings at any age.

In one fascinating study, researchers divided a set of participants (who wanted a coffee) into two groups: one group was instructed to have an interaction with the barista, and the other to be as efficient as possible. Like the “strangers on a train” study that we mentioned in Chapter Two, the researchers found that people who smiled, made eye contact, and had a social interaction with the barista—in this case, a complete stranger—came away feeling better, and with a greater sense of belonging, than those who were instructed to be as efficient as possible. In short, having a friendly moment with a stranger was uplifting.

Small moments can provide an uplift for our mood and they can help balance out some of the stress we feel. An annoying commute can be softened by a short conversation with the security guard at work. A sense of disconnection can be alleviated when we say hello to our mail carrier. These kinds of minute interactions can affect our mood and energy throughout the day. If we get in the habit of seeking out and noticing opportunities for these daily uplifts, over time they can have far-reaching effects. Not only for us, but for our social networks as a whole; repeated casual contact has been shown to foster the formation of closer friendships. And sometimes even the most casual contact can open us up to whole new realms of experience.