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Chapter Three: To Err Is Human

“Many slips occur due to inattention. Did you offend the friend because you didn’t think carefully before you spoke? Making assumptions is another source of error. As for the job you’d expected to land—hadn’t you impressed the interviewer? Your rapport, experience, and qualifications seemed perfect. Maybe you were overconfident, which can result in mistakes. Meanwhile, the clogged gutters on your roof that led to leaks into your basement and damaged the foundation? You were going to get those gutters cleaned as soon as

you had a spare moment. Neglect is yet another common cause of failure.