Many people at Nvidia told me that Huangâs anger enforced a kind of discipline within the company, in the manner of a military general or a pro football coach. âIâm not sure he yells more than any other Fortune 500 CEO,â one employee said. âLook, itâs not really his job to be your friend. Itâs his job to push you beyond where you think you could ever go.
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Spectators were important to Huangâwhen he dressed down an employee, he usually did so in public so that others could learn from the experience. (âFailure must be shared,â Huang said.) If a project was delayed, Huang would command the person responsible to stand up and explain to the audience, in detail, every single thing that had gone wrong.
Huang would then deliver a withering analysis of their performance. Such corporate struggle sessions were not for everyone. âYou can kind of see right away who is going to last here, and who is not,â Diercks said. âIf someone starts getting defensive, you just know that person wonât be long at Nvidia.â
Diercks believed there was a method to it. âHe would never just yell at somebody,â he said. âHe would wait for a meeting, with a bunch of people around, so he could make it an educational opportunity for everyone.â But Huangâs criticisms werenât always constructiveâsometimes they were just verbal abuse. One former employee recalled a time when he bungled a minor assignment.
Garlick took the job and remained at Nvidia for the next seventeen years. âMy theory is that Jensen is a good person at heart who had to be ruthless,â Garlick said. âAs opposed to some other CEOs, who were ruthless at heart and trying to pretend to be good people.â Such were Huangâs charms that, out of the 120 employees he recruited, 106 joined the dark side.
Huangâs tirades inspired as much guilt as fear, and he often described, in detail, how in letting their customers down, Nvidia employees had let one anotherâs families down as well. (âI think Iâm driven as much by guilt as anything else,â Huang told me.)
Nvidia conducted regular performance reviews of employees, and following the GeForce FX debacle, Clay feared that her next one would read RI: âRequires Improvement.â This, at Nvidia, was like being handed the Black Spot. For the GeForce FX, Clay had run four or five quality-control tests.
Of more than a hundred former and current Nvidia employees I spoke with for this book, almost all had a tender story about Huang to relate. One employeeâthe same one whom Huang had humiliated in front of dozens of people, asking for a full refund of his salaryâtold me that when he was later diagnosed with a serious medical issue, Huang offered to pay in full, out of pocket, for his treatment. When Ben Garlick decided to leave Nvidia for a start-up, he was startled to receive an impassioned, personal plea from Huang to stay.
This was a little surprising, for while working at Nvidia was stimulating, it was never exactly fun; the corporate culture that Huang fostered was closer to Microsoft than Google, closer to IBM than Apple. But years earlier, Chiu, the Taiwanese physicist, had told Huang that heâd allowed him to do his âlifeâs work.â The phrase had stuck with Huang, and now he wanted to offer that same opportunity to his staff. âWe want NVIDIA to be a place where people can build their careers over their lifetime,â the company wrote in its annual report. âOur employees tend to come and stay.â
The appeal lay in what Nvidia allowed you to achieve. It was not a secret that Huang pushed people hard. Thus, he attracted determined workaholics seeking to establish legacies as inventors. In the same way that a bestselling author didnât stop writing, even many wealthy Nvidia engineers kept showing up to work each day to attack difficult technical problems. Those engineers collectively held more than fifteen thousand patents, but there was always something left to build.