With No Deal as an option, you can honestly say, “I only want to go for Win/Win. I want to win, and I want you to win. I wouldn’t want to get my way and have you not feel good about it, because downstream it would eventually surface and create a withdrawal. On the other hand, I don’t think you would feel good if you got your way and I gave in. So let’s work for a Win/Win. Let’s really hammer it out. And if we can’t find it, then let’s agree that we won’t make a deal at all. It would be better not to deal than to live with a decision that wasn’t right for us both. Then maybe another time we might be able to get together.

The Win/Win or No Deal approach is most realistic at the beginning of a business relationship or enterprise.

The principle of Win/Win is fundamental to success in all our interactions, and it embraces five interdependent dimensions of life. It begins with character and moves toward relationships, out of which flow agreements. It is nurtured in an environment where structure and systems are based on Win/Win. And it involves process; we cannot achieve Win/Win ends with Win/Lose or Lose/Win means.

Many people think in dichotomies, in either/or terms. They think if you’re nice, you’re not tough. But Win/Win is nice ... and tough. It’s twice as tough as Win/Lose. To go for Win/Win, you not only have to be nice, you have to be courageous. You not only have to be empathic, you have to be confident. You not only have to be considerate and sensitive, you have to be brave. To do that, to achieve that balance between courage and consideration, is the essence of real maturity and is fundamental to Win/Win. If I’m high on courage and low on consideration, how will I think? Win/Lose. I’ll be strong and ego bound. I’ll have the courage of my convictions, but I won’t be very considerate of yours. To compensate for my lack of internal maturity and emotional strength, I might borrow strength from my position and power, or from my credentials, my seniority, my affiliations. If I’m high on consideration and low on courage, I’ll think Lose/Win. I’ll be so considerate of your convictions and desires that I won’t have the courage to express and actualize my own.

But what if that kind of relationship isn’t there? What if you have to work out an agreement with someone who hasn’t even heard of Win/Win and is deeply scripted in Win/Lose or some other philosophy? Dealing with Win/Lose is the real test of Win/Win. Rarely is Win/Win easily achieved in any circumstance. Deep issues and fundamental differences have to be dealt with. But it is much easier when both parties are aware of and committed to it and where there is a high Emotional Bank Account in the relationship. When you’re dealing with a person who is coming from a paradigm of Win/Lose, the relationship is still the key. The place to focus is on your Circle of Influence. You make deposits into the Emotional Bank Account through genuine courtesy, respect, and appreciation for that person and for the other point of view. You stay longer in the communication process. You listen more, you listen in greater depth. You express yourself with greater courage. You aren’t reactive. You go deeper inside yourself for strength of character to be proactive. You keep hammering it out until the other person begins to realize that you genuinely want the resolution to be a real win for both of you. That very process is a tremendous deposit in the Emotional Bank Account. And the stronger you are—the more genuine your character, the higher your level of proactivity, the more committed you really are to Win/Win—the more powerful your influence will be with that other person. This is the real test of interpersonal leadership. It goes beyond transactional leadership into transformational leadership, transforming the individuals involved as well as the relationship. Because Win/Win is a principle people can validate in their own lives, you will be able to bring most people to a realization that they will win more of what they want by going for what you both want. But there will be a few who are so deeply embedded in the Win/Lose mentality that they just won’t think Win/Win. So remember that No Deal is always an option. Or you may occasionally choose to go for the low form of Win/Win—compromise. It’s important to realize that not all decisions need to be Win/Win, even when the Emotional Bank Account is high. Again, the key is the relationship. If you and I worked together, for example, and you were to come to me and say, “Stephen, I know you won’t like this decision. I don’t have time to explain it to you, let alone get you involved. There’s a good possibility you’ll think it’s wrong. But will you support it?” If you had a positive Emotional Bank Account with me, of course I’d support it. I’d hope you were right and I was wrong. I’d work to make your decision work. But if the Emotional Bank Account weren’t there, and if I were reactive, I wouldn’t really support it. I might say I would to your face, but behind your back I wouldn’t be very enthusiastic. I wouldn’t make the investment necessary to make it succeed. “It didn’t work,” I’d say. “So what do you want me to do now?” If I were overreactive, I might even torpedo your decision and do what I could to make sure others did too. Or I might become “maliciously obedient” and do exactly and only what you tell me to do, accepting no responsibility for results.