Then, as you contemplate the day in front of you, try to ask yourself these questions. If you have room on your mirror, copy them over and tape them there, too.

What are the opportunities for learning and growth today? For myself? For the people around me?

As you think of opportunities, form a plan, and ask:

When, where, and how will I embark on my plan?

When, where, and how make the plan concrete. How asks you to think of all the ways to bring your plan to life and make it work.

As you encounter the inevitable obstacles and setbacks, form a new plan and ask yourself the question again:

When, where, and how will I act on my new plan?

Regardless of how bad you may feel, chat with your fixed-mindset persona and then do it! And when you succeed, don’t forget to ask yourself:

What do I have to do to maintain and continue the growth?

One technique I’ve used to soften the process is to ask everyone in the room to make two lists: the top five things that they would do again and the top five things that they wouldn’t do again. People find it easier to be candid if they balance the negative with the positive, and a good facilitator can make it easier for that balance to be struck.

Getting great insights out of your Good Time Journal reflections isn’t always easy, so here’s a tool designers use to make detailed and accurate observations— part of getting good at the curiosity mind-set. It’s the AEIOU method that provides you five sets of questions you can use when reflecting on your Activity Log.

Activities. What were you actually doing? Was this a structured or an unstructured activity? Did you have a specific role to play (team leader) or were you just a participant (at the meeting)?

Environments. Our environment has a profound effect on our emotional state. You feel one way at a football stadium, another in a cathedral. Notice where you were when you were involved in the activity. What kind of a place was it, and how did it make you feel?

Interactions. What were you interacting with—people or machines? Was it a new kind of interaction or one you are familiar with? Was it formal or informal?

Objects. Were you interacting with any objects or devices—iPads or smartphones, hockey sticks or sailboats? What were the objects that created or supported your feeling engaged?

Users. Who else was there, and what role did they play in making it either a

positive or a negative experience?

Part 4: Clear Thinking in Action

Often what seems like poor judgement in hindsight doesn’t even register as a decision in the moment. When the defaults conspire, we react without thinking. And that reaction doesn’t even count as a decision. Once we register the opportunity to make a conscious choice, the question becomes: How can we make the best decision possible?

The decision itself should represent the outcome of the decision-making process. That process is about weighing your options with the aim of selecting the best one, and it’s composed of four stages: defining the problem, exploring possible solutions, evaluating the options, and finally making the judgment and executing the best option. We will discuss each of these components in detail throughout this chapter.

Many of us have a hard time learning from our decisions. One reason is that our thinking and decision-making process is often invisible to us. We inadvertently conceal from ourselves the steps we took to reach our final decision. Once that decision gets made, we don’t stop to reflect, but just move forward. And when we look back at our decision later, our ego manipulates our memories. We confuse what we know now with what we knew at the time we made the decision. And we see the outcomes and read them back into our intentions: “Oh, I meant to do that.”

If you don’t check your thinking at the time you made the decision— what you knew, what you thought was important, and how you reasoned about it— you’ll never know whether you made a good decision or just got lucky. If you want to learn from decisions, you need to make the invisible thought process as visible and open to scrutiny as possible. The following safeguard can help:

Safeguard: Keep a record of your thoughts at the time you make the decision.