A New Lens on Leadership*
There is a great irony for me as I finish this project: I learned more about effective leadership in doing this study than in all my decades of studying what makes great organizations tick. Thatās an irony because many people who know my prior work would categorize me as a āleadership expertā based on five books wherein Iād studied and written about some of the greatest corporate leaders of all time. Yet it took this project to finally see perhaps the most important ingredient in effective leadership: leading from your encodings.
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As you take over your new leadership assignment and forge your team, you need to be sensitive to how each individual will be motivated. Great leaders tailor their management styles to the recipient rather than approaching the top team from a one-size-fits-all perspective.
I carried my bug book with me all the time, making notes when Iād notice things about the bug named Jim. Then, one day, I had a turning point in discovering my encodings. I was asked to research, learn, and teach the team about networked personal computing and its strategic implications for HP. I became enthralled with researching and trying to understand something big and new. And even more, I found myself entranced with the challenge of how to convert my understanding into digestible concepts. Iād started to discover an encoding that would animate me for the rest of my life: the ability to take a mass of information and make sense of it, to go from āchaos to concept.ā Then came the day of epiphany, when I got to share my learnings with our internal team. I discovered that I had a peculiar capability for packaging and teaching concepts to other people in ways that would stick.
But as I got deeper into this research, observing the vast differences across the people in this study and how they flourished at their best when life lined up with their encodings and what fed their inner fire, I gradually began to change. Subtly at first, I began to shift away from trying to change people into what I wanted them to be. Simultaneously, I shifted toward finding or creating the best possible match between their encodings and their responsibilities. It didnāt happen overnight, it was more of a managerial form of simplex stepping. Iād sense something about a personās encodings, and then Iād make a shift in their responsibilities to fir those encodings. Then I might observe something else about their encodings, discovering something wonderful about them when they thrived in a task, and Iād make another shift in responsibilities. Together, we essentially simplex stepped toward them coming into frame in a seat on the bus.
Leadership effectiveness flows not from following the leadership recipes of others, or in having something we might call a āleadership personality.ā There cannot possibly be a universal recipe for leadership, for the simple reason that we are all encoded differently. The key is to trust your own leadership encodings, not to follow someone elseās. If someone offers you a leadership recipe based on what worked for them, remember that it worked for them because it reflected their encodings, which likely differ substantially from your encodings. Itās okay to have a recipe for leadership, so long as it is your recipe that flows from your encodings and your inner fire.
Building on our study findings that CEOs who lead through influence were the most effective, we followed up by conducting interviews to learn about the development advice and training these leaders had received. We asked leaders to describe how they made the journey to becoming the highly effective leaders they were. What emerged is that a leaderās evolution generally proceeds in iterative cycles, with steps forward often followed by backsliding into old habits and then a renewed effort at change. Itās a process of trial and error, and often of fits and starts, as the daily grind of immediate demands diverts attention from oneās inner work. Those who continue to progress in the journey typically go through a three-phase cycle.
First, they are confronted with a necessity for change either because they took on a new challenge that reveals the shortfalls in their leadership or through feedback from their higher-up, colleagues, or mentor.