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Tritton moved with great speed. Within his first two years, he’d launched eight private-label brands and had seventy stores remodeled. He reported to analysts that they were ā€œperforming above plan.ā€ After the first few months of the COVID pandemic when stores were closed, store traffic rebounded well, and as a COVID-fueled boom in the purchase of home goods ensued, the chain enjoyed a strong boost in sales. But, then, in the latter half of Tritton’s second year, sales declined. Although he characterized the slide as ā€œa disruptive moment along our multiyear transformational journey,ā€ the moment turned out to be protracted. Many factors contributed to increasingly dire results for the chain, but among them was that, as reported by the Wall Street Journal, ā€œMr. Tritton ushered in changes faster than the retailer could build systems to support them.