Tritton moved with great speed. Within his first two years, heād launched eight private-label brands and had seventy stores remodeled. He reported to analysts that they were āperforming above plan.ā After the first few months of the COVID pandemic when stores were closed, store traffic rebounded well, and as a COVID-fueled boom in the purchase of home goods ensued, the chain enjoyed a strong boost in sales. But, then, in the latter half of Trittonās second year, sales declined. Although he characterized the slide as āa disruptive moment along our multiyear transformational journey,ā the moment turned out to be protracted. Many factors contributed to increasingly dire results for the chain, but among them was that, as reported by the Wall Street Journal, āMr. Tritton ushered in changes faster than the retailer could build systems to support them.