But you also need to occasionally stop and reevaluate your meetings and communications processes and change things up when they’re no longer an effective or efficient use of time. You might turn some meetings into status update reports and reduce the number of people who attend. But then you have to be wary of too many reports—you don’t want the teams spending tons of time releasing information that nobody reads. It’s a constant battle. Managers should always be paying attention to how many hours teams are sitting in meetings—both intra-team and inter-team—and working to keep those numbers under control.
Related Quotes
A useful exercise to go through at the beginning of your transition is to sit down and make a list of all the things that are awesome about the current state of the world. Does everyone get along? Are your processes efficient? Is your team known for rigorous and high-quality work?
Now, next to that, create a list of all the things that could be better. Is your team cagey about deadlines? Does it seem like priorities are always shifting? Is there that one really long weekly meeting nobody wants to attend?
These two lists give you the start of a plan for what you should and shouldn’t change. You don’t need to fix what isn’t broken, but neither should you feel like you’re stuck in a time machine of this is how it was always done. After all, that’s why you got the job! Taking the time to reflect on the biggest opportunities for improvement helps you understand how to best act as a multiplier for your team.
If a company-wide meeting attended by five hundred employees isn’t engaging or memorable, then the company will have wasted five hundred people-hours—ten thousand dollars if you assume a twenty-dollar-per-person hourly wage. Spending even five hours of five people’s time (five hundred dollars total) to prepare for that meeting is undoubtedly worth it. Even one recurring weekly meeting with a handful of attendees can translate to thousands of dollars of wasted productivity over the course of a year if that time together isn’t well spent.
After the meeting, the follow-ups need to be treated with as much care as the preparation. A single meeting is not an end unto itself; it is a stepping-stone in the much longer path of creating something valuable for the world. In the last few minutes of a meeting, get into the habit of asking, “So before we break, let’s make sure we agree on next steps . . .” After the meeting, send out a recap to the attendees with a summary of the discussion, a list of specific action items and who is responsible for each, and when the next check-in will be.
If a decision was made, then that should be communicated to the right people. If feedback was given, then that should be acted upon. If ideas were generated, then the meeting organizer should clarify what the process is to take those to the next stage. These follow-ups can then anchor the agenda for when the group reconvenes.
Managers, however, need to be equally concerned with time-loss that results from poor management and deficient organization. Poor management wastes everybody’s time—but above all, it wastes the manager’s time.
- The first task here is to identify the time-wasters which follow from lack of system or foresight. The symptom to look for is the recurrent “crisis,” the crisis that comes back year after year. A crisis that recurs a second time is a crisis that must not occur again…
‘A well-managed plant, I soon learned, is a quiet place. A factory that is “dramatic,” a factory in which the “epic of industry” is unfolded before the visitor’s eyes, is poorly managed. A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.’...
- Time-wastes often result from overstaffing…
‘Specialists that may be needed once in a while, or that may have to be consulted on this or on that, should always remain outside. It is infinitely cheaper to go to them and consult them against a fee than to have them in the group to say nothing of the impact an underemployed but overskilled man has on the effectiveness of the entire group. All he can do is mischief.’
- Another common time-waster is malorganization. Its symptom is an excess of meetings.
Meetings are by definition a concession to deficient organization For one either meets or one works. One cannot do both at the same time…
But above all, meetings have to be the exception rather than the rule. An organization in which everybody meets all the time is an organization in which no one gets anything done…
Too many meetings always bespeak poor structure of jobs and the wrong organizational components. Too many meetings signify that work that should be in one job or in one component is spread over several jobs or several components. They signify that responsibility is diffused and that information is not addressed to the people who need it…
- The last major time-waster is malfunction in information… Even worse, but equally common, is information in the wrong form.
Bumping into each other all day doesn’t substitute for tightly focused team discussions. And a lot of that bumping is causing unnecessary interruptions. Casual encounters fail to take advantage of the three most powerful tools a leader has in getting team performance:
1. Peer pressure
2. Collective intelligence
3. Clear communication
Managers, however, need to be equally concerned with time-loss that results from poor management and deficient organization. Poor management wastes everybody’s time—but above all, it wastes the manager’s time.
- The first task here is to identify the time-wasters which follow from lack of system or foresight. The symptom to look for is the recurrent “crisis,” the crisis that comes back year after year. A crisis that recurs a second time is a crisis that must not occur again…
‘A well-managed plant, I soon learned, is a quiet place. A factory that is “dramatic,” a factory in which the “epic of industry” is unfolded before the visitor’s eyes, is poorly managed. A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.’...
- Time-wastes often result from overstaffing…
‘Specialists that may be needed once in a while, or that may have to be consulted on this or on that, should always remain outside. It is infinitely cheaper to go to them and consult them against a fee than to have them in the group to say nothing of the impact an underemployed but overskilled man has on the effectiveness of the entire group. All he can do is mischief.’
- Another common time-waster is malorganization. Its symptom is an excess of meetings.
Meetings are by definition a concession to deficient organization For one either meets or one works. One cannot do both at the same time…
But above all, meetings have to be the exception rather than the rule. An organization in which everybody meets all the time is an organization in which no one gets anything done…
Too many meetings always bespeak poor structure of jobs and the wrong organizational components. Too many meetings signify that work that should be in one job or in one component is spread over several jobs or several components. They signify that responsibility is diffused and that information is not addressed to the people who need it…
- The last major time-waster is malfunction in information… Even worse, but equally common, is information in the wrong form.