My reports regularly bring their biggest challenges to my attention. A hallmark of a trusting relationship is that people feel they can share their mistakes, challenges, and fears with you. If theyâre struggling through an assignment, they tell you right away so you can work through it together.
Related Quotes
You must trust people, or life becomes impossible,â the writer Anton Chekhov once said. This is true of all relationshipsâfriendships, marriages, partnerships âand the managerâreport relationship is no different.
Sounds obvious, right? But it is easier said than done, especially when youâre the one holding more of the chips at the table. No matter how you slice it, you are your reportsâ boss. You have more impact on their day-to-day than they have on yours. This means that the responsibility of building a trusting relationship lies more with you than with them.
You can avoid being blindsided by developing a relationship founded on trust, in which your reports feel that they can be completely honest with you because they have no doubt that you truly care about them. Youâve accomplished this if the following three statements are true.
My report and I regularly give each other critical feedback and it isnât taken personally. If your report does work that you donât think is great, are you comfortable saying that directly? Similarly, would your report tell you if he thinks youâve made a mistake?
My friend Mark Rabkin shared a tip with me that I love: strive for all your one-on-one meetings to feel a little awkward. Why? Because the most important and meaningful conversations have that characteristic. It isnât easy to discuss mistakes, confront tensions, or talk about deep fears or secret hopes, but no strong relationship can be built on superficial pleasantries alone.
Here are some ideas to get started:
- Discuss top priorities: What are the one, two, or three most critical outcomes for your report and how can you help her tackle these challenges?
- Calibrate what âgreatâ looks like: Do you have a shared vision of what youâre working toward? Are you in sync about goals or expectations?
- Share feedback: What feedback can you give that will help your report, and what can your report tell you that will make you more effective as a manager?
- Reflect on how things are going: Once in a while, itâs useful to zoom out and talk about your reportâs general state of mindâhow is he feeling on the whole? Whatâs making him satisfied or dissatisfied? Have any of his goals changed? What has he learned recently and what does he want to learn going forward?
Mississippi was seeing. He put it simply: âif you really want to do something with somebody else, really want to work with that person, the first thing you have to do is make a personal connection. You have to find out who it is you are working with.â
I think of seeing as the most important component of trust-building.