One-on-ones should be focused on your report and what would help him be more successful, not on you and what you need. If youâre looking for a status update, use another channel. Rare one-on-one face time is better spent on topics that are harder to discuss in a group or over email.
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My report and I regularly give each other critical feedback and it isnât taken personally. If your report does work that you donât think is great, are you comfortable saying that directly? Similarly, would your report tell you if he thinks youâve made a mistake?
My friend Mark Rabkin shared a tip with me that I love: strive for all your one-on-one meetings to feel a little awkward. Why? Because the most important and meaningful conversations have that characteristic. It isnât easy to discuss mistakes, confront tensions, or talk about deep fears or secret hopes, but no strong relationship can be built on superficial pleasantries alone.
Here are some ideas to get started:
- Discuss top priorities: What are the one, two, or three most critical outcomes for your report and how can you help her tackle these challenges?
- Calibrate what âgreatâ looks like: Do you have a shared vision of what youâre working toward? Are you in sync about goals or expectations?
- Share feedback: What feedback can you give that will help your report, and what can your report tell you that will make you more effective as a manager?
- Reflect on how things are going: Once in a while, itâs useful to zoom out and talk about your reportâs general state of mindâhow is he feeling on the whole? Whatâs making him satisfied or dissatisfied? Have any of his goals changed? What has he learned recently and what does he want to learn going forward?
Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
Here are some of my favorite questions to get the conversation moving:
- Identify: These questions focus on what really matters for your report and what topics are worth spending more time on.
Whatâs top of mind for you right now?
What priorities are you thinking about this week?
Whatâs the best use of our time today?
- Understand: Once youâve identified a topic to discuss, these next questions get at the root of the problem and what can be done about it.
What does your ideal outcome look like?
Whatâs hard for you in getting to that outcome?
What do you really care about?
What do you think is the best course of action?
Whatâs the worst-case scenario youâre worried about?
- Support: These questions zero in on how you can be of greatest service to your report.
How can I help you?
What can I do to make you more successful?
What was the most useful part of our conversation today?
For the things that you do better than your reports, unless it falls into the âmost important prioritiesâ bucket or you donât believe they are set up to succeed, you should still try to delegate as much as possible and coach them along the way.