Firing someone can be emotional and challenging not just for the person being fired but also for you and the team. Be compassionate in examining the past, but focus on the future and donât prolong the breakup. Help your report get on the best possible path toward the next chapter, and use the experience to become a better manager.
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Time, however, always reveals the truth. The best employees donât tend to stick around for years and years under a boss who treats them poorly or whom they donât respect. And talented managers can typically turn around poor-performing teams if they are empowered to make changes.
As a manager, you are judged on your teamâs outcomes, so your job is to do whatever most helps them succeed. If your team is lacking key skills, then you need to spend your time training or hiring. If someone is creating problems for others, then you need to get him to stop. If people donât know what they should be doing, then you need to construct a plan. A lot of this work is unglamorous. But because itâs important, it must be done, and if nobody else does it, then it falls to you.
This is why adaptability is a key trait of great managers. As your team changesâwhether itâs goals shifting, people joining or leaving, or processes evolvingâwhat you do every day will also change.
My reports would gladly work for me again. One of the truest indicators of the strength of your relationships is whether your reports would want you as their manager in the future if they were given the choice. When you see a manager taking on a new role and members of his former team also make the leap with him, that says a lot about his leadership.
In anonymous surveys to track team health, some companies explicitly ask the question, âWould you work for your manager again?â If your organization doesnât do this, simply reflecting on the question can be useful.
Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
When the sailing gets rocky, the manager is often the first person others turn to, so itâs common to feel an intense pressure to know what to do or say. When you donât, you naturally think: Am I cut out for this job?
The second reason is that you are constantly put in the position of doing things you havenât done before. For example, say you have to fire someone. How do you prepare yourself for such a task? Itâs not like improving your skills in drawing or writing, where you can invest time on nights and weekends to sketch or compose short stories. You canât just snap your fingers and say, âIâm going to practice firing a lot of people this month.â You must actually go through the real thing in order to gain the experience you need.
Management isnât an innate skill. There is no such thing as an âall-around great managerâ who can transition effortlessly between different leadership roles. We must look at the specific context.