Shoulds are great for resolving questions of right and wrong. Whether to lie, cheat, or steal, even if it doesnât seem like a big deal and no one else will find out. Thinking about what one should do in these situations reminds us of our moral compass. It encourages us to think about what we âoughtâ to do, and in so doing, helps us choose the morally right path.
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The stories we tell ourselves from a few scant pieces of evidence are often flat-out wrong, especially when weâre in the Pit. Nine times out of ten, the other person is not out to get you. Your coworkers donât think youâre an idiot. And, yes, you deserve this job.
When a negative story takes hold of you, step back and question whether your interpretation is correct. Are there alternative views youâre not considering? What can you do to seek out the truth?
We hedge all the time. We note that we think something will work, that a solution could be effective, or that an alternate approach might work better. We suggest that something seems like a good course of action or that, in our opinion, something else is worth trying.
But without our realizing it, hedging can undermine our impact, because while weâre sharing our thoughts or recommendations, by hedging, weâre simultaneously undercutting them. Weâre suggesting that weâre not sure those thoughts and recommendations are worth pursuing.
That doesnât mean we should never hedge, but it certainly means that we should use hedges more deliberately.
Sometimes we hedge on purpose. We want to signal uncertainty, that weâre not sure, or that
an outcome is unclear. And if thatâs the goal, hedging can be great. But often we hedge without even realizing it. Weâre so used to qualifying statements that we toss in a hedge just because. And thatâs a mistake.
The key idea hereâ whether public or private, whether in line with what other people think you should do or notâ is the combination of two words: âchoosingâ and âresponsibilities.â My enduring great friend Tom Tierney puts it this way, âWhat are you doing that meets the âbut forâ test? What are you getting done that would not otherwise happen âbut for youâ even if almost no one ever knows about it?â
One of the most common mistakes people make is bargaining with how the world should work instead of accepting how it does work. Anytime you find yourself or your colleague complaining âthatâs not right,â or âthatâs not fair,â or âit shouldnât be that way,â you are bargaining, not accepting. You want the world to work in a way that it doesnât.
Failing to accept how the world really works puts your time and energy toward proving how right you are. When the desired results donât materialize, itâs easy to blame circumstances or others. I call this the wrong side of right. Youâre focused on your ego not the outcome.
Solutions appear when you stop bargaining and start accepting the reality of the situation. Thatâs because focusing on the next move, rather than how you got here in the first place, opens you up to a lot of possibilities. When you put outcome over ego, you get better results.