CONTRARIAN THINKING. If a problemâs been around for a while, it probably canât be cracked with conventional thinking. Seek out the positive deviants, like Nucor and Haier. Borrow ideas from other domains, like biology, startups, and crowdsourcing. Rigorously challenge your deepest assumptions. Do all this, and youâll increase the odds of finding a novel solution.
COMPASSION. People arenât merely skeptical; theyâre cynicalâand with good reason. Everyoneâs fighting their own corner and looking out for their own interests. When asked to help, most people will ask, âWhatâs in it for me?â To jump this hurdle, you have to put others first. When colleagues see you working to understand their needs, when you help them craft their experiments, and ensure they get the credit, theyâll start to trust you. When your compassion shines through, people will take risks with you and pick you up when you fall.
CONNECTIONS. Building a community is the most important thing an activist can do. This is the ultimate multiplier of individual effort. Employees eager to try something new often make the mistake of asking their boss for permission. Usually they get shot down, or win only grudging support. This isnât entirely the managerâs fault. A priori, itâs hard to know whether an underdeveloped idea is brilliant or batty. Since great ideas are rare, the default setting for most managers is to say no. So donât go up, go out. Talk to your peers. Find a few colleagues who will help you build and run an experiment. Itâs easy for a manager to say no to a lone supplicant, but much harder to turn aside a small band of partisans who are passionate about making things better and have already made a start.