Successful delegation requires four components, assuming you have delegated a job to the right person or team:
- Pinpoint what the person or team needs to accomplish (Priorities â One-Page Strategic Plan).
- Create a measurement system for monitoring progress (Data â qualitative and quantitative key performance indicators).
- Provide feedback to the team or person (Meeting Rhythm).
- Give appropriately timed recognition and reward (because weâre dealing with people, not machines).
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The takeaway here is worth repeating: Getting the team right is the necessary precursor to getting the ideas right. It is easy to say you want talented people, and you do, but the way those people interact with one another is the real key. Even the smartest people can form an ineffective team if they are mismatched. That means it is better to focus on how a team is performing, not on the talents of the individuals within it. A good team is made up of people who complement each other. There is an important principle here that may seem obvious, yet - in my experience - is not obvious at all. Getting the right people and the right chemistry is more important than getting the right idea.
There are many ways you can begin syndicating the work of managing to your team. Here are a few.
Setting Direction
- Ask your team to define its shared mission. Give them time to brainstorm answers to questions like, âWhatâs our value proposition?â âHow should we measure the success of our team?â and âWhat are the most important things we could do to increase our impact?â
- Hold a monthly half-day session to discuss business unit or corporate-level strategy. Ask your colleagues to identify what they could do to support the overall mission.
- If your company has a formal planning process, ask your team to take the lead in defining priorities, setting milestones, and developing budgets.
As for what you shouldnât delegate, consider the unique value youâre able to add when it comes to the organizationâs top priorities. Some of that flows from your personal strengths. For example, Iâm a good writer, so over the years Iâve used that skill to help our team document and share its valuesâfrom authoring career guidelines and interview playbooks to putting out internal notes on lessons weâve learned in building products. One of my colleagues is an amazing operator, so heâs responsible for running our design teamâs most complex processes, such as recruiting. My manager Chris is one of the most inspiring speakers I know, so heâs the first person to greet new employees at orientation and tell them about Facebookâs mission and values.
To get to 10 employees, founders must delegate activities in which they are weak. To get to 50 employees, they have to delegate functions in which they are strong!
Stewardship delegation involves clear, up-front mutual understanding and commitment regarding expectations in five areas.
DESIRED RESULTS. Create a clear, mutual understanding of what needs to be accomplished, focusing on what, not how; results, not methods. Spend time. Be patient. Visualize the desired result. Have the person see it, describe it, make out a quality statement of what the results will look like, and by when they will be accomplished.
GUIDELINES. Identify the parameters within which the individual should operate. These should be as few as possible to avoid methods delegation, but should include any formidable restrictionsâŚ
If you know the failure paths of the job, identify them. Be honest and openâtell a person where the quicksand is and where the wild animals are. You donât want to have to reinvent the wheel every day. Let people learn from your mistakes or the mistakes of others. Point out the potential failure paths, what not to do, but donât tell them what to do. Keep the responsibility for results with themâto do whatever is necessary within the guidelines.
RESOURCES. Identify the human, financial, technical, or organizational resources the person can draw on to accomplish the desired results.
ACCOUNTABILITY. Set up the standards of performance that will be used in evaluating the results and the specific times when reporting and evaluation will take place.
CONSEQUENCES. Specify what will happen, both good and bad, as a result of the evaluation. This could include such things as financial rewards, psychic rewards, different job assignments, and natural consequences tied into the overall mission of an organization.