• Reduce by 80% the time it takes the top team to manage the business (operational activities)

• Refocus the senior team on market-facing activities

• Realign everyone else (onto the same page) to drive execution and results.

ACTION: For each key process you’ve identified, decide who within the organization will be accountable. These people are then accountable to the head of operations.

Managing people is difficult because people are complex. In today’s high-pressure environments, it is very easy to get caught up in the fight for results and to forget about the complex human beings who are needed to produce them.

To realize a vision, you need people doing stuff!

Recent hires will have fresh eyes that lead them to notice things longer-term employees have come to accept.