Iâve learned that if you find yourself in a hard conversation that is going south, there are ways to redeem it. First, you step back from the conflict, and you try to figure out together whatâs gone wrong. You break the momentum by asking the other person, âHow did we get to this tense place?â Then you do something the experts call âsplitting.
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But when itâs happening to us, itâs hard to get that distance. Weâre so caught up in the situation that we canât think straight. Our emotions run wild and get the best of us. Attention narrows, we ruminate on the negative, and canât seem to break free.
The worst thing you can do when entering into a negotiation is to suggest or promise something because you know the other person wants to hear it, only to have to reverse course later. You have to be clear about where you stand from the beginning. I knew if I misled George, simply to begin the bargaining process, or to keep the conversation going, it would ultimately backfire on me.
Tracing forward from these remembrances of things past gives us the chance to re-experience and reframe these beliefs. Doing so liberates us from the confounding forces we label as fate, destiny, orâeven more frequentlyâthe other personâs âfault.â We will never sort through them all, of course, but what we donât sort through impedes our happiness. It tricks us into using the rest of our livesâand the people we love, the professions we choose, the organizations we leadâto try to close the gaping wounds from childhood.
We too often think that deep conversations have to be painful or vulnerable conversations. I try to compensate for that by asking questions about the positive sides of life:
- âTell me about a time you adapted to change.â
- âWhatâs working really well in your life?â
- âWhat are you most self-confident about?â
- âWhich of your five senses is strongest?â
- âHave you ever been solitary without feeling lonely?â or
- âWhat has become clearer to you as you have aged?
Mistakes turn into anchors if you donât accept them. Part of accepting them is learning from them and then letting them go. We canât change the past, but we can work to undo the effects itâs had on the future.
The most powerful story in the world is the one you tell yourself. That inner voice has the power to move you forward or anchor you to the past. Choose wisely.