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Once leaders realize the necessity of change, they can begin to explore the possibilities of change. The second phase involves considerable discomfort and a good deal of frustration because new skills take more work to build than anticipated. Falling back into old habits is common, especially when dealing with high-pressure situations. Backsliding should be expected and not taken as an indication of failure. Progress unfolds through an iterative process of steps forward, lapses backward, and then steps forward again.

With perseverance, positive reinforcement kicks in, which provides sustaining fuel for continued effort through the third phase of leader evolution.