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Ann Hackett advises really engaging directors in ongoing problem-solving. “A CEO should share the biggest challenges and want the board’s thinking about them.” She’s seen some make the mistake of thinking “they have to have solved everything, and they shouldn’t bring problems to the board.” But for the relationship to work optimally, “you have to be able to go to deep places and challenge one another.” You want to be doing all you can to ensure that the board is, as she put it, “a learning organism.” She recommends regularly providing them high-quality information about what the company, and the industry, is facing. Also help them “get close to the business and customers,” which a CEO can facilitate in many ways, such as by setting up factory visits or meetings with members of the management team. If you do this extra work, she advises, “then a board thinks differently about everything they’re doing. Governance becomes more strategic. Risk becomes more strategic.