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Scale downgraded Kenya to a Group 5 designation: blacklisted. There was also another reason to exit Kenya. By then, Scale was moving on to a new focus, following the demands of the AI industry. OpenAI and its competitors were increasingly searching for highly educated workers to perform RLHF—doctors, coders, physicists, people with PhDs. So went the profit-chasing progression of chatbot development. Those willing to pay money for chatbots were not casual consumers but businesses that expected tools to perform complex tasks such as in science and software development. Kenya did not fulfill the new labor demand. Scale was now recruiting a fresh workforce primarily in the US with a new worker-facing platform called Outlier, offering as much as forty dollars an hour.

It was yet another stark illustration of the logic of AI empires. Behind promises of their technologies enhancing productivity, unlocking economic freedom, and creating new jobs that would ameliorate automation, the present-day reality has been the opposite. Companies pad their bottom lines, while the most economically vulnerable lose out and more and more highly educated people become ventriloquists for chatbots.

The empire’s devaluing of the human labor that serves it is also just a canary: It foretells how the technologies produced atop this logic will devalue the labor of everyone else. In fact, for the artists, writers, and coders whose labor the empires of AI turned into free training data, that is already happening.

Scale’s decision would send Winnie and her family spiraling. By then Millicent had lost her job and Remotasks had been the only thing keeping them afloat. Now they were struggling to feed their kids. Winnie was terrified they would soon be evicted. In her inbox, the email Scale sent to inform workers of the shutdown was cold and clinical: ā€œWe are discontinuing operations in your current location,ā€ it read. ā€œYou have been off-boarded from your current project.ā€