Identifying and communicating what matters. Your role has broader scope, which means that youâre able to see across a wider variety of work and spot patterns that your reports might miss.
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Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
New managers sometimes ask me, âA decade into the job, whatâs something youâre still continuing to learn?â My answer is, âHow to be the best leader I can while staying true to who I am.â
Managers so often think of the role as being in service to something elseâthe mission of the organization, the goals of the team, the needs of othersâthat itâs easy to forget about the most important character in your management journey: you.
Itâs not always comfortable to interrupt others and manage the flow of conversation in this manner, but it sends a strong signal that you believe better outcomes come from hearing a diversity of perspectives.
This is why itâs so important to remind people of what really matters. Describe over and over again the world youâd like to see. Try to connect every task, project, decision, or goal with the organizationâs higher-level purpose. If everyone understands the dream, then the teamâs actions will be aligned in making it a reality.
For the things that you do better than your reports, unless it falls into the âmost important prioritiesâ bucket or you donât believe they are set up to succeed, you should still try to delegate as much as possible and coach them along the way.