Before I learned to create a little distance between what I felt and what I needed to express at work, I let too many of my worries and fears leak into my voice and into my daily interactions. Your team amplifies your mood, so when I was frustrated, those feelings rocketed around the office and came back tenfold. The more upset I got with our lack of progress, the more those frustrations infected the rest of the team. So I had to learn to modulate myself. To crank my personal style down a couple of notches to establish an effective management style.

It was those conversations at the Rape Crisis Centre that gave me a clearer understanding of the impact of trauma, and how it’s possible to not be treated as a powerless victim. I don’t want to be pitied. I’m very uncomfortable with that. I want options and opportunity, and I want to be listened to and respected. I don’t want anyone to do all that for me because then I’ll never learn how to do it for myself. Songwriting is very cathartic and provides a method for doing that. In those days, I couldn’t find the words in conversation to express how I felt, but strangely I could sing them.

But when it’s happening to us, it’s hard to get that distance. We’re so caught up in the situation that we can’t think straight. Our emotions run wild and get the best of us. Attention narrows, we ruminate on the negative, and can’t seem to break free.

I’ve seen and heard a lot of feeling in my listening life. And I have yet to see anything but good from it. It seems only to heal and to allow the mind to work less impeded. Unexpressed emotion, on the other hand, seems to block both thought and health. So I am unbothered when people cry or say how angry or scared they are. I am pleased, actually.

(Some years ago, he explained to me his belief that that kind of hollow consolation was disrespectful because it presumed that the person being consoled wouldn’t see or care about the absence of reason. The thing to do first and foremost, he believed, was not to talk but to listen, and listening, like anything difficult, is easier said than done.).