For a leader, giving feedbackâboth when things are going well and when they arenâtâis one of the most fundamental aspects of the job. Mastering this skill means that you can knock down two of the biggest barriers preventing your reports from doing great workâunclear expectations and inadequate skillsâso that they know exactly where to aim and how to hit the target.
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Here are some ideas to get started:
- Discuss top priorities: What are the one, two, or three most critical outcomes for your report and how can you help her tackle these challenges?
- Calibrate what âgreatâ looks like: Do you have a shared vision of what youâre working toward? Are you in sync about goals or expectations?
- Share feedback: What feedback can you give that will help your report, and what can your report tell you that will make you more effective as a manager?
- Reflect on how things are going: Once in a while, itâs useful to zoom out and talk about your reportâs general state of mindâhow is he feeling on the whole? Whatâs making him satisfied or dissatisfied? Have any of his goals changed? What has he learned recently and what does he want to learn going forward?
Your job as a manager isnât to dole out advice or âsave the dayââitâs to empower your report to find the answer herself. She has more context than you on the problems sheâs dealing with, so sheâs in the best position to uncover the solution. Let her lead the 1:1 while you listen and probe.
Give Task-Specific Feedback as Frequently as You Can.
As the name âtask-specificâ implies, you provide this kind of feedback about something that someone did after the fact. For example, after your report presents an analysis, tell her what you thought she did well and what could go better in the future. Be as precise and as detailed as you can.
This is the easiest type of feedback to give because itâs focused on the what rather than the who, so it feels less personal. If you find yourself struggling to get into the habit of giving feedback, start with this category.
The best way to make your feedback heard is to make the listener feel safe, and to show that youâre saying it because you care about her and want her to succeed. If you come off with even a whiff of an ulterior motiveâyou want to be right, youâre judging her, youâre annoyed or impatientâthe message wonât get through.
How do you ensure that your feedback can be acted upon? Remember these three tips.
1. Make your feedback as specific as possible. When I told George, âYour presentation was complicated and people had a hard time understanding it,â I was assuming that his definition of complicated and mine were the same. This is rarely the case, so my feedback ended up sounding vague. Which aspects were complicated? What was said, exactly, that led to people being confused? Use clear examples that get at the why so itâs easier for the recipient to know what you mean.
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- Clarify what success looks and feels like. Even if your feedback is specific, heard, and understood, it can still be hard for the other person to have a clear picture of what they should aspire to.
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- Suggest next steps. Often the easiest way to help your report translate your feedback into action is to share what you think the next steps should be. Be clear about whether youâre setting an expectation or merely offering a suggestion. Also, beware of overdoing thisâif youâre always dictating what should happen next, youâre not empowering your team to learn to solve problems on their own. A softer approach is to ask your report, âSo what do you think the next steps should be?â and let them guide the discussion.